JOB TITLE: Housing Assistant LOCATION: Northolt, UB5 5QN, Hybrid working (3 days office, 2 days remote) PAY RATE: 17.27 PAYE / 22.25 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside Role purpose: To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person for Neighbourhood Housing teams.Provide support to residents across a range of tenures throughout the lifetime of their tenancies.To provide general office support as directed by the Neighbourhood Team Leaders. Duties: Be the first point of contact for housing services on reception, receiving enquiries from customers in person, by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately where possible.Provide a strong customer focused service and deliver housing services to a diverse community in a professional and courteous manner.To manage all office administrative work, including the Document Management system, as directed by the Neighbourhood Team Leader or Head of Service.Process key returns and liaise with the Voids Team.Monitor property rent accounts, send letters, making agreements to pay and update records for straight forward low-level arrears cases as directed by the Neighbourhood Team Leader.Process requests for refunds, statements, direct debits, mortgage references etc.Assist in resolving benefit queries b