The New Hospital Programme is more than building hospitals, it''s a once in a generation opportunity to shape the future of healthcare in England. We''re looking for people who care about purpose, who thrive in complex environments and who want to help deliver change at scale for future generations.

The New Hospital Programme (NHP) is at the forefront of one of the most ambitious healthcare infrastructure programmes in a generation. As Head of Service Delivery, you will act as the client representative, responsible for overseeing, managing relationships and performance with the Health Delivery Partnership (HDP). You''ll be accountable for the day-to-day operational delivery of services, ensuring robust oversight, proactive issue resolution and strong collaboration across the programme and our partners.Performance management of contracts or servicesCost and financial management, including reportingPerformance and risk managementAudit processes and quality assuranceThe NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.Making the NHS a great place to work, where our people can make a difference and achieve their potential.Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate careOptimising the use of digital technology, research, and innovationColleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.By applying for this position, you acknowledge and understand that NHS England is currently undergoing a consultation process to finalise its structure, which may impact this role.Evidence of continuing professional developmentExperience in the performance management of contracts or services, and risk managementSignificant management experience at senior level in the NHS or other public healthcare related industryExperience in audit and quality monitoringExperience in cost and financial management and financial reportingUnderstanding of NEC4 PSC contract terms and conditions and experience of useExperience with NEC contract management software such as CEMARNHS CEOs, NHSE Board Members and ICBs), providing expert plans and analysis to support reporting and decision-makingSignificant influencing skills to gain acceptance and implementation of NHP strategic priorities, including the ability to articulate complex and/ or controversial arguments in a compelling manner on major public platformsSkills in budgetary management with strong numerical proficiency