At The Institute of Chartered Accountants England and Wales (ICAEW), you''ll be part of an organisation that''s shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you''re looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.We''re looking for a Senior Service Centre Continuous Improvement Manager to join our team in Milton Keynes on a Permanent basis. This role offers a salary of £51,000 - £57,000 with a hybrid working pattern.Leads the strategic design and delivery of service improvement initiatives across the Service Centre teams. Ensure operational processes, systems and customer facing services are regularly evaluated and enhanced. Drive efficiencies, consistency and a high quality experience for customers. Act as a champion for change, and a culture of service excellence and innovation.What you will be doing:Lead the development and implementation of a continuous improvement framework aligned with the organisational strategy and customer needsAnalyse operational data, performance metrics and customer feedback to identify ar