£52,066 - £58,577 per annum, dependent on experience Full-time - 35 hours per week South East London - Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. To advance our commitment to delivering excellent customer service we have created the new role of Complaints Manager. This role will set the strategic direction for complaints management, leading on driving excellence in how we respond to and learn from complaints across the organisation. You will drive transformational change ensuring we exceed the standard set by the Housing Ombudsman''s Complaints Handling Code and sector best practice. This is a unique opportunity to make a positive difference for our customers by influencing change across the Organisation and driving service improvement. With a proven background of leading and developing a team, our ideal candidate will also have: Significant experience of working in complaints management ideally within the social housing sector. Strong understa