Customer Complaints Officer Temporary Contract Based in Northallerton Your new company Hays is seeking an experienced Customer Complaints Officer to join a well-established client based in Northallerton. Your new role Identify improvements from complaints and be able to suggest changes to improve servicesProvide an effective complaints service for any complaint that goes through the complaints process.Acknowledge all complaints and be the support for customers and colleagues throughout the process.To be the main point of contact for any customer that raises a complaint. To communicate regularly with the customer, thereby developing trust and confidence with the customer.Co-ordinate a complaint between the customer and the investigating officer; including ensuring that the customer complaint is fully defined, and the desired resolution clearly articulated, and setting customer expectations about our responsibilities as the landlord.'' and to establish if the customer has any reasonable adjustments that would support and ensure fair access to and an equitable outcome from the process.Lead colleagues through the Housing Ombudsman Complaint Handling Code and the Complaints Policy throughout the complaints process. Coordinate and support the effective management of all complex stage one complaints.Assist investigating officers to write thorough, comprehensive letters of high quality to customers, which will outline the actions taken in response to their complaint and follow the H