Babergh and Mid Suffolk District Councils are looking for a Customer Support Officer to join our Public Realm team and share our values, commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a Fixed Term or Secondment Opportunity for 18 months . The successful candidate will earn a competitive salary of £27,694 - £31,022 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45am - 5pm Monday - Friday. About you Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls