Resource and Engagement Manager Pocklington, East Yorkshire (Hybrid 2 days in office) Full-time IT Services Project Delivery£30-38k Salary plus great benefits We are working with our client to recruit a Resource and Engagement Manager to join their growing Adoption and Change Management (ACM) team. This is an excellent opportunity for an organised and people-focused professional who enjoys coordinating teams, managing resources across projects, and engaging with customers to ensure successful delivery. About the Role As Resource and Engagement Manager, you will play a key role in ensuring the smooth delivery of multiple customer projects and programmes. You ll work closely with internal technical teams, project leads, and external vendors to ensure resources are effectively planned, allocated, and utilised. You ll also take a leading role in coordinating customer engagement activities, ensuring stakeholders remain informed and projects stay on track. Key Responsibilities Oversee resource planning, scheduling, and coordination across multiple concurrent customer projects. Manage internal technical teams and external vendors, ensuring effective resource utilisation. Lead customer engagement activities, including meetings, workshops, and webinars. Maintain project documentation, trackers, and reporting to ensure clear visibility of delivery progress. Monitor workloads, availability, and escalations, collaborating with senior management and project leads. Ensure projects meet de