Overview

Latham and Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.The Technology Support Specialist is an integral part of Latham’s Technology and Information Services team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while assisting end users for firm-approved applications using a variety of methods including Microsoft Office, iManage, Litera ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary. This role will be located in our London office.Responsibilities

Perform regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware.Set up and configure desktop and notebook computers and printers.Coordinate with other local Technology department members on product installation, training, support, and project work as needed.Set up conference rooms to use technology services (presentations, video conferencing, audio/visual elements).Provide end-user support by responding to calls, emails, and walk-ins, and track incidents and solutions via ServiceNow tickets.Qualifications

Knowledge and proficiency in Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, Outlook), iManage 10, and Litera ChangePro.Analytical skills to troubleshoot symptoms, diagnose problems, and test, recommend, and implement solutions.Ability to work in a team environment with a customer-service focus.Bachelor’s degree or equivalent in Computer Science or Information Systems (preferred).Technology support experience with PC hardware/software.Experience in a customer-focused role (preferred).Experience with software installations and upgrades, training, and technical documentation (preferred).Benefits and Additional Information

Health insurance, group income protection, and life assurance.A pension plan.Wellness programs and employee discounts.And more; eligible employees can participate in Latham’s comprehensive benefits program.Equal Opportunity

Latham and Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status, gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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