Trainer - Customer SupportLocation: Bristol - Hybrid Salary: 27,000 Yolk Recruitment is proud to be supporting one of our established and growing software clients in their search for a Trainer - Customer Support to join their friendly and collaborative support team.Our client is a UK-based software provider with over 20 years'' experience delivering high-quality, configurable asset management solutions to customers both nationally and internationally. They are known for their strong customer focus, commitment to quality, and collaborative working culture.This is a blended role combining front-line customer support with technical training, documentation, and knowledge sharing, ideal for someone who enjoys helping users while developing training materials and delivering sessions.The RoleReporting to the Customer Support Manager, you will work alongside experienced members of the support team to assist customers with day-to-day system usage, technical issues, and training needs. Full product training is provided, with a structured probationary period and monthly check-ins to support your development.Key ResponsibilitiesCustomer SupportProvide front-line support via phone, MS Teams, email, and support portalReplicate and verify reported issuesLog detailed bug reports including process flows and system behaviourLiaise with customers and second-line support to resolve issues efficientlyBuild in-depth knowledge of the software user interface to provide expert guidanceManage user ac