At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Technical Handle a caseload of FT/ SCT litigated claims. Work with the Technical Manager to continuously improve best practice. Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth and Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit. Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained. To support and develop the technical expertise of the teams, including development of identified individuals issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development. Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise. Identify any training requirements and to feedback to the Technical Manager. Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs. Manage individual file handlers on a performance improvement plan when relating to technical issues. Continuously review suitability of workflows/processes Identify to the Technical Manage