Voice and Data EngineerLocation: Leeds, Thorpe Park, Hybrid working.Now let''s talk about your role:Are you ready to take charge of the day-to-day IT operations for our Contact Centre Technology environment? As a Voice and Data Engineer, you''ll be at the heart of managing and overseeing technology changes across our complex and tightly integrated tech stack.You''ll play a crucial role in supporting the implementation of changes, handling the daily administration of interaction flows, announcements, and agent configurations.Other responsibilities will include:Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies.Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime.Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as required.So, if you have demonstrable experience in Telephony, IT support and or engineering we want to hear from you!What we need from you:Proficiency in Avaya and Verint is essential.Experience with SIP and WebRTC deployments and best practice.CCaaS platform deployments and administration.Experience of working with Telephony Carrier Networks and NGN routing, Payment Applications and IVA solutions, ServiceNow, UC including VC Management is desirable.PCI-DSSStrong communication, problem-solving abilities, and