Service Desk Advisor (IT/MSP)Cardiff, Wales 25,000 - 30,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid OpportunitiesAre you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience in a Service Dek and/or First Line Support role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history?Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake?On offer is the unmissable opportunity for the successful Service Desk Advisor or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits.In this role, the successful Service Desk Advisor or similar will serve as the first point of contact for customers, providing technical guidance/first line support as and where possible, escalating calls to 2nd/3rd line when needed. In addition