Responsibilities

Own and evolve the product vision and roadmap for channel integration, ensuring alignment with the wider Customer Decisioning strategy.Partner with engineering leads, architects, and delivery teams to design and deliver APIs, SDKs and integration patterns that connect our decisioning ecosystem into digital and non-digital channels.Act as the voice of the customer and business - ensuring decisions are grounded in delivering better, more personalised experiences and measurable value.Translate complex needs into clear product backlogs, epics and user stories; continuously prioritising to maximise value delivered.Work closely with channel product managers and business stakeholders to understand integration requirements and align delivery.Champion modern product management practices across the lab - including discovery, experimentation, and outcome-focused delivery.Collaborate with partners across technology, data, risk and compliance to ensure solutions are safe, scalable, and sustainable.Qualifications

Strong experience as a Product Owner, ideally in complex, multi-channel or integration environments.A track record of leading product roadmaps, managing backlogs, and working with multiple feature teams.Experience working with APIs, SDKs, and system integration - you don\''t need to be an engineer, but you understand the concepts and can make informed decisions.Passion for delivering personalised and customer-centric digital experiences.Strong stakeholder management skills - able to bridge business, technology, and design communities.Comfortable working in agile environments with cross-functional teams.Experience in large-scale transformation or platform delivery is an advantage (e.g. decisioning, martech, or personalisation platforms such as Pega CDH).Inclusive leadership style, with the ability to coach, mentor, and bring people together to achieve shared goals.About Lloyds Banking Group

At Lloyds Banking Group, we\''re building the bank of the future - one that truly puts customers at the heart of every interaction. A key part of this ambition is our Customer Decisioning Lab, where we\''re transforming how we use data and intelligence to deliver next best experiences (NBX). As the Senior Product Owner for Channel Integration, shape the vision, strategy and delivery of how our decisioning capabilities connect into customer channels to deliver personalised and connected experiences for our customers. You\''ll ensure our engineering and design squads are focused on the right priorities to unlock connected, personalised journeys - while balancing customer needs, technical feasibility, and business value. This is a senior role with significant impact: the integrations you deliver will shape how millions of people experience Lloyds Banking Group every day. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\''ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\''ll have many opportunities to learn, grow and develop.Diversity and Inclusion

We\''re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. We welcome applications from under-represented groups. We are disability confident and welcome reasonable adjustments to recruitment processes. We offer a wide-ranging benefits package, including:A generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days\'' holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesWant to do amazing work, that\''s interesting and makes a difference to millions of people? Join our journey.

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