Job Title: AV Team Leader Location: London Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Team Lead to be a key part of our London team, representing proAV. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison. To work with proAV technical teams to provide accurate technical advice when required. To carry out detailed regular room checks. Meeting room support for VIP s. Coordination of software/firmware upgrades. Provide technical