We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation.

Key Responsibilities

• Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017
• Carry out homelessness assessments and develop Personalised Housing Plans (PHPs)
• Prevent and relieve homelessness through early intervention and case management
• Make statutory decisions and issue notifications in accordance with legislation
• Work with landlords, housing providers, and partner agencies to secure accommodation
• Manage a caseload effectively, maintaining accurate case records
• Support vulnerable customers, safeguarding adults and children where required
• Attend court as required, including possession and homelessness-related cases
• Ensure services are delivered in line with policies, procedures, and performance targets

• Experience in housing options, homelessness prevention, or a related housing role
• Strong knowledge of housing legislation and statutory homelessness duties
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage a complex caseload and make sound decisions under pressure
• Strong IT skills and experience using housing management systems
• Commitment to equality, diversity, and delivering excellent customer service