Dutch speaking Customer Service Advisor with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 2 days in the office, 3 Working from Home.

Role description:

• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.
• Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.
• Provide product, program, compensation plan, and business information as necessary.
• Assist with order processing, enrolments, and setting up new customers; issue RMAs if needed.
• Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.
• Identify, report, and follow-up on website issues to ensure corrective action is taken.
• Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.
• Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
• Escalate unresolved problems when necessary.
• Document all contact information according to Standard Operating Procedures.
• Representing the brand, maintaining a professional, competent, and positive demeanour at all times.

Working hours are primarily Monday to Friday 8am - 4pm but may change based on business needs. Some weekend work and bank holiday shifts may be required too.