IT Manager Salary: Up to 50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service CentreA well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression.What''s on OfferUp to 50,000 salary25 days annual leave + 8 bank holidaysPaid training and developmentTravel subsidyLife assuranceEnhanced pensionRegular company social eventsHybrid workingClear career progressionThe RoleYou''ll lead a team of 5 IT support engineersOverseeing day-to-day IT operations and infrastructure supportHelpdesk performanceService delivery, while driving improvements across systems and processes.The role can be hands-on or more management-focused, depending on your strengths and ambitions.Key ResponsibilitiesLead and develop a team of 5 IT EngineersOversee IT support operations and helpdesk performanceManage escalations up to 3rd lineMonitor and improve SLAs and KPIsSupport IT projects and system upgradesMaintain documentation and improve processesAlign IT services with business needsAbout YouStrong IT support background (ideally up to 3rd line)Leadership experience or ready to step into managementStrong understanding of SLAs, KPIs, and service managementConfident handling escalations and complex issuesAble to balance technical and managerial