Are you passionate about supporting people to sustain their tenancies and thrive in their communities? Our client is looking for a dedicated Housing Officer to join their team and take ownership of a patch of properties, delivering a high-quality, person-centred housing management service.What you''ll be doing:Proactively manage a patch of properties, supporting customers to sustain their tenancies in line with legislation, regulations, and organisational policies.Be a visible and approachable presence in your patch - building relationships, identifying support needs, and helping customers achieve positive outcomes.Maximise rental income by managing arrears effectively and promoting a rent-first culture from day one.Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services.Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions.Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies such as the police and local ASB teams.Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met.Conduct regular estate inspections, prioritising health and safety, and collaborating to maintain safe, well-managed environments.Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans.Our client is a not-for-profit housi