We at Infinity Recruitment are delighted to be working with our established Peterborough based client who are looking to recruit a Customer Service Manager, on full time permanent basis, working Monday to Friday.

In this Customer Service Manager position you will be required to manage a small team, mentoring, training and coordinating workflow.  You will work closely with internal teams and resolve technical complaints and complex issues.   Day-to-day in this role you will be required to:

• Resolve complex customer complaints working closely with internal and external stakeholders
• Carry out root cause analysis
• Implement strategies to improve the internal process
• Produce reports for senior management
• Team management including workflow
• Assist with audits

To be considered for this Customer Service Manager role you will have:-

• Experience dealing with complex customer complaints
• Strong communication skills
• You will have ideally worked in a regulated/claims environment

In return our client is offering a starting salary of up to £40,000 depending on experience.  With some great other benefits including pension scheme, 31 days holiday increasing in line with service up to 38 days inclusive of bank holidays. On site parking, rewards schemes, cash benefits linked to life cover, commitment to learning and development+ many other benefits.

If this Customer Service Manager position sounds of interest please apply to be considered.   A full job description is available.  Interviews will be arranged as applications are reviewed

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.