Our client are a very successful manufacturing company based in Basildon, Essex with other sites in England and overseas. They are recruiting for an experienced client Account Manager (office based). You will need to have full driving licence and your own car. As an Account Manager you will be part of the Commercial team. You, along with account management colleagues, will be responsible for the commercial management and day-to-day communication for several allocated customers. You will need to have client account management experience in the manufacturing sector - this is an essential requirement. Main responsibilities Take ownership for your allocated customers; being the voice of the customer within the business. Improve the customer service experience, create engaged customers and facilitate organic growth. Ensure that the customer s scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution. Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams. Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in their portfolio. Collate financial data and prepare for prese