2nd Line IT Support Engineer - Hybrid (2-3 days a week remote) | Manchester | Up to £40,000Are you the go-to problem solver who thrives in fast-paced tech environments?Do you love the buzz of solving complex issues, helping people, and making technology work smarter?If so - this is your chance to take your 2nd Line skills to the next level in a role that truly makes a difference.I''m currently on the lookout for a 2nd line IT Support Engineer award-winning Managed Service Provider (MSP) supporting schools and businesses across Greater Manchester with innovative, meaningful IT solutions. You''ll join a passionate, growing team of tech specialists who care deeply about what they do - empowering educators and professionals with the tools they need to thrive. This is your opportunity to work on diverse, challenging projects where no two days are the same. You''ll split your time between remote work (2-3 days a week) and client visits across Manchester, delivering top-tier support and guidance to a range of customers.What You''ll Do:Deliver exceptional 2nd Line support across hardware, software, and networks.Troubleshoot and resolve complex IT issues - and know when to escalate.Lead on-site client visits, build relationships, and spot opportunities to improve their tech.Run training sessions and help users level up their IT confidence.Support exciting projects including upgrades, migrations, and rollouts.Help shape the future of EdTech - your work will genuinely impact how people