Microsoft 365 Support Engineer We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on onboarding new clients, migrating existing users to products such as CMap Mail, and providing expert-level support across Microsoft 365 services particularly Entra ID, SharePoint, and PowerShell scripting. The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes. Key Responsibilities 1. Customer Onboarding and Implementation Support initial setup of client environments, including user accounts and SharePoint configurations. Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access). Liaise between clients and development teams to escalate and resolve technical matters. Provide best practice advice on Microsoft 365 tenancy setup. Assist with data imports into SharePoint and resolve migration issues. Execute PowerShell scripts for automation and bulk changes. 2. Technical Support and Automation Act as an escalation point for 1st Line Support on Microsoft 365-related queries. Collaborate with support teams to resolve complex technical issues. Automate repetitive tasks to improve team efficiency. 3. Documentation and Knowledge Management Maintain and update internal knowledge bases and troubleshooting guides. Document client tenancy configurations and technical implementatio