Brook Street are delighted to be recruiting on behalf of our client for a Customer Service Support professional to join their busy and collaborative team on a full-time permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while working closely with multiple departments across the business.

Reporting to the Procurement Manager, you will play a key role in ensuring customer enquiries, orders and issues are managed efficiently and professionally, contributing to a consistently high standard of service.

The package:

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: Bradford BD3
• Hours: 9:00am- 5:00pm (45 Minute Lunch break)
• Salary on offer: £24,000 per annum
• 25 days holidays plus bank holidays
• Access to Perk box after successful completion of the induction period
• Private healthcare after 2 years of service

Key Responsibilities

• Deal with customer and internal questions about orders and deliveries.
• Manage returns and keep customers updated until issues are sorted.
• Handle complaints and more complicated queries in a professional way.
• Process orders and payments accurately on company systems.
• Speak with couriers to fix delivery issues and arrange collections, including overseas returns when needed.
• Work closely with Sales, Procurement, Warehouse, Finance and Customer Service teams to make sure customers get the best service.
• Help out in the warehouse during busy times or when staff are off.
• Use Excel and other tools to gather and review information.
• Support the Procurement Manager with day-to-day queries and issues.
• Always be professional, positive and focused on helping customers.
• Work to agreed targets and service standards.
• Help with other tasks across the business, including warehouse and logistics duties when required.

Skills andamp; Experience Required

• Strong organisational skills with excellent attention to detail.
• A genuine customer-first mindset with a passion for service excellence.
• Experience handling challenging customer situations with resilience and ownership through to resolution.
• Good administrative skills with working knowledge of MS Office; experience with bespoke systems is beneficial.
• Strong communication and interpersonal skills with the ability to build effective working relationships.
• Confident using Microsoft Excel to analyse data and identify actionable insights.
• Proactive problem-solver with the ability to take initiative.
• Able to work independently and as part of a team.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call 01132 438871 Mobile: 07484071022