Job Title: Head of Planning
Location: East Midlands (Hybrid working available)
Salary: Competitive + bonus + benefits

Overview

A growing multi site technical services organisation is seeking an experienced Head of Planning to lead its operational planning function.

This senior leadership role is responsible for ensuring work sold commercially is effectively planned, delivered efficiently and handed over cleanly for billing. The role sits at the centre of the organisation, working closely with Sales, Operations and Finance to ensure smooth service delivery across a national operational network.

Key Responsibilities

• Lead and develop the operational planning function across multiple locations

• Manage and support planning, scheduling and coordination teams

• Establish clear decision making, escalation and accountability frameworks

• Oversee the full planning lifecycle from order handover through to work completion

• Ensure efficient scheduling and utilisation of operational resources

• Maintain clear visibility of workload, capacity and operational constraints

• Balance customer responsiveness with structured planning processes

• Support the implementation and optimisation of a central planning system

• Define planning standards, processes and data governance

• Drive adoption and continuous improvement of planning systems and processes

• Ensure completed work is handed over fully ready for billing

• Maintain accurate job records, documentation and pricing confirmation

• Minimise delays between operational completion and invoice readiness

• Reduce billing disputes through structured planning and operational controls

• Monitor planning related KPIs including utilisation, backlog and work in progress

• Improve operational efficiency, service flow and revenue per head

• Act as the key interface between Planning, Operations, Sales and Finance

• Support operational delivery of customer commitments

• Act as a senior escalation point for planning related issues

Skills and Experience

• Proven experience leading planning, scheduling or service coordination teams

• Experience operating within multi site or national service environments

• Strong organisational and analytical skills with a structured approach to operations

• Commercial awareness with an understanding of operational drivers of revenue and cash flow

• Confident using operational data and KPIs to support decision making