Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?Reporting to the Front of House Manager, youll be a key member of the reception team and the face of the Locke brand. Itll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that).

What it looks like. .Creating tell-your-mates experiences that makes guests want to keep coming backBeing an authority on local goings-on and inspiring guests with new ideasBeing a friendly face and go-to person for guests, contractors and visitorsManaging reservations and queries online, by email, on the phone and in person with a can-do attitudeBeing empowered to use your initiative when dealing with guest complaints or operational challengesBeing an active member of the team in meetings and development sessionsSupporting the management team in ensuring our apartments stay looking freshLiaising with contractors and suppliersBeing happy working both on your own and as part of a teamTaking payments and reconciling the books at the end of the dayActively looking for opportunities to grow revenue and occupancyIdentifying upselling opportunitiesWhat you will need...Experience in a customer-facing roleIntuitive customer serviceNatural influencing skills with a knack for managing expectationsProven sales abilityReliable decision-makingConfidence to act quickly and take smart risks based on insightStrong grasp of spoken and written EnglishImpeccable attention to detailConfidence using IT systems and software (including Microsoft Office)

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