Company Description Our client is an award-winning IT services and solutions provider based in London with over 35 years of experience empowering organizations through technology. Main operations are in IT infrastructure, strengthening cybersecurity, and embracing digital transformation. Services are IT Services, Cloud Migration, AI-Powered Solutions, SOC and Cybersecurity Services, and bespoke Software Development. About the Role Looking for a Technical Account Manager (TAM) to join our fast-growing, global team. In this role, you will act as the primary technical liaison between the company and its end clients based in 2 different sites, ensuring seamless delivery of IT services, high customer satisfaction, and identifying opportunities for service growth and innovation. You will play a vital role in service delivery, client relationship management, and technical advisory, working closely with internal teams and client stakeholders to build long-term partnerships. Key Responsibilities Client Relationship Management Act as the main technical point of contact for assigned clients. Build and maintain strong relationships with stakeholders at all levels. Lead service review meetings and provide performance reporting. Work with the Service Delivery Manager (SDM) to deliver project plans, CSIP, and issue management. Service Delivery Oversight Ensure SLAs and KPIs are consistently achieved or exceeded. Collaborate with internal teams (support, projects, security) to