Retail Travel and Customer Contact Centre Manager Base Salary to 55,000 + Bonuses OTE 70,000 Guildford Surrey Our client are a leading luxury travel company who are growing rapidly. They are now recruiting for an experienced Retail Travel and Customer Centre Manager to lead their store and small contact centre team based in Guildford. This is a hands-on leadership role where you will manage the day-to-day operations of the retail travel store, drive sales performance, coach and develop your team, and ensure a high standard of customer service as well as leading the UK contant centre. Candidates must have previous travel management experience to be considered with a proven track record in business performance management Retail Travel and Contact Centre Manager Duties and Responsibilities: Oversee all daily operations of the travel retail store, ensuring smooth and efficient functioning Set, monitor, and drive sales targets for the store and individual team members Identify and capitalise on opportunities taking full accountability for store PandL, managing budgets, margins, and cost controls, ensuring delivery of sales and. Customer KPI''s. Analyse performance reports and implement strategies to maximise profitability and efficiency Set, monitor, and drive sales targets for the store and individual team members. Lead from the front by servicing walk-in customers and handling phone/web enquiries as needed Retail Travel and Customer Centre Manager Experience Required: Proven exp