Avanade Coventry, England, United Kingdom

OverviewJoin to apply for the

D365 CE Functional Consultant

role at

Avanade . At Avanade, we see how the power of Dynamics 365 and Power Platform shapes the future of businesses every day. By combining our Microsoft knowledge with our innovative approach and industry knowledge, we create opportunities for Microsoft, our clients, and for you. Avanade has paths for you to pursue, with at least one leading to your unique version of success.

As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.

Together We Do What Matters.

What You’ll Do

Work with clients to understand requirements and translate them into functional Dynamics 365 CE solutions across modules such as Sales, Customer Service, Marketing, and Field Service.

Design and configure Dynamics 365 CE modules to optimise workflows, data management, and reporting.

Collaborate with stakeholders to gather requirements and analyse business processes.

Provide guidance and mentoring to junior consultants and developers on best practices.

Customise Dynamics 365 CE to match client processes, including entities, fields, workflows, and forms; work with technical teams to integrate with ERP, marketing, and service platforms.

Serve as primary functional advisor for clients, offering CE best practices and industry standards.

Implement data governance, security roles, and compliance policies across environments.

Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.

Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.

Document functional specifications, configuration settings, and system changes; prepare regular project status reports and communicate progress to internal teams and clients.

Collaborate with cross-functional teams (developers, system administrators, project managers) to ensure successful solution delivery and participate in project planning and progress meetings.

About YouSkills and Experience

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service).

Hands-on experience with customizing Dynamics 365 CE, including entities, forms, views, workflows, and dashboards.

Excellent communication and presentation skills; able to explain complex concepts to non-technical stakeholders.

Ability to work with business stakeholders to provide functional solutions and best practices.

Strong understanding of CRM principles and customer engagement processes.

Excellent stakeholder management and communication skills.

Experience in writing functional specifications and process documentation.

Familiarity with Power Platform components (Power Apps, Power Automate) in the context of extending CE.

Appreciation of solution management, ALM, and DevOps practices.

Microsoft Certifications (e.g., MB-210, MB-230, PL-200).

What You''ll DoWe are looking for a skilled and client-focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value.

Qualifications and Requirements

Experience delivering Dynamics 365 CE projects from requirements through go-live and support.

Strong analytical and problem-solving skills with customer-focused mindset.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to travel as required by client engagements.

OtherEEO statement: Avanade is an equal opportunity employer. We do not discriminate on race, color, religion, gender, national origin, disability, veteran status, age, sexual orientation, gender identity, or any other protected status as defined by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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