Job Title: Mortgage Collections Team LeaderLocation: Central London - Hybrid (50/50)Salary: Up to 62,500Hours: Monday to Friday, 9:00am to 5:30pmBenefits: Contributory Pension schemePrivate Medical HealthcareLife AssuranceDental PlanFree eye testsAnnual leave purchase schemeSocial events25 days annual leave with bank and public holidays on topSuperb development opportunitiesAbout our Client and the role of Mortgage Collections Team Leader:We''re working with a respected and growing specialist mortgage lender known for delivering tailored lending solutions to professional landlords and property investors across the UK. Their offering includes Buy-to-Let, residential, and semi-commercial mortgages, all underpinned by a relationship-led approach and a strong commitment to customer outcomes.As Mortgage Collections Team Leader, you''ll lead a team managing early-stage arrears within the specialist mortgage division. You''ll oversee daily operations, drive team performance, and ensure all collections activity aligns with regulatory standards and the lender''s customer-first values.Responsibilities for the role of Mortgage Collections Team Leader: Oversee and allocate daily workload across the collections team, including arrears calls, BACS reports, and inbox activity.Lead a team of Senior and Payment Support Officers, managing performance, training, and regular 1:1s.Act as the subject matter expert for complex or escalated cases.Monitor performance and productivity through KRI and