Job Title: IT Support - Microsoft 365 TechnicianLocation: West YorkshireSalary: CompetitiveWe are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship.Responsibilities: Deliver first-line and advanced technical support for Microsoft Dynamics CRM and all associated business critical applications including issue diagnosis, resolution, and escalation where necessaryMonitor and administer ITSMPerform light-touch configuration and customisation within Dynamics CRM and Power Platform (Power Apps, Power Automate) to meet evolving business needsCollaborate with stakeholders to identify opportunities for process automation and system integration using Microsoft Dynamics CRM, Teams, SharePoint, and Power Platform toolsEvaluate and recommend technical solutions aligned with Microsoft best practices, focusing on scalability, maintainability, and user experienceContribute to the ongoing design and implementation of Microsoft Dynamics CRM, ensuring seamless integration with Microsoft 365 applicationsMaintain network infrastructure, including understanding of TCP/IP, DNS, DHCP, VLANs, and network topology for effec