Your new companyHays are seeking an experienced and driven Head of Sales to lead, manage, and motivate our clients'' Manchester city centre-based sales function within a professional services environment. This is a senior leadership role responsible for driving revenue growth, developing high-performing sales teams, and owning the full client and customer journey from initial engagement through to long-term relationship management.The successful candidate will be hands-on, process-driven, highly client-facing, and passionate about building both people and scalable sales operations.This is a fully office-based role in Manchester city Manchester. Your new roleKey ResponsibilitiesLead, coach, and motivate the sales team to consistently achieve and exceed targets.Set clear sales strategy, objectives, and performance metrics aligned to business goals.Take ownership of the end-to-end client and customer journey, with previous experience from lead qualification through onboarding, delivery handover, and ongoing account growth.Generate and develop new and existing business. Act as a senior client-facing leader, strengthening relationships with key clients and stakeholdersDesign, implement, and continuously improve structured sales processes and pipelines.Ensure sales activity is well-documented, data-driven, and CRM-ledCollaborate closely with marketing, delivery, and leadership teams to ensure a seamless customer experience.Identify new business opportunities, upselling and cross-se