Estates Manager - Premium Residential Development - Harrow Are you ready to take the lead at a high-spec, growing residential development? We''re seeking a confident and hands-on Estates Manager to oversee operations, manage the concierge team, liaise with contractors, and ensure a first-class resident experience across five buildings and over 800 units. The Role: Directly manage a concierge team of 8, ensuring service excellence and staff development. Liaise with cleaning and maintenance contractors, overseeing quality and costs. Maintain operational knowledge of building systems (boilers, HVAC, lifts, alarms) to ensure safety and efficiency. Act as the main resident contact for escalated issues, ensuring a premium service experience. Oversee daily estate operations, events, deliveries, and communal areas while maintaining health, safety, and security standards. Produce and monitor operational reports, KPIs, and service audits. The Candidate: Charismatic, confident, and assertive - able to hold their own with staff, residents, and contractors. Experienced in managing large residential developments and multi-disciplinary teams. Hands-on, operationally aware, and comfortable with technical building systems. Focused on service excellence and creating a premium resident experience. Adaptable and personable, capable of navigating a diverse resident base. Perks and Details: Competitive salary of £70,000 Monday-Friday, 9am-5pm - excellent work-life balance Privat