Business Unit Director MandE

Location: Kent Office 
Salary: £80,000 – £100,000 (basic)
Benefits: 25 days holiday + bank holidays, performance-based bonus, Laptop, Car allowance/company car.

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Role Overview

We are seeking an experienced and visionary Business Unit Director to lead our MandE Division .

This critical leadership role will drive the strategic growth, operational performance, and cultural alignment of the business unit with our company values: Customer Centricity, Operational Excellence, Safety First, Ownership, and Results-Driven Performance.

You will be responsible for overseeing end-to-end operations, financial performance, team development, compliance, and client relationship management—ensuring the division consistently delivers high-quality service while maintaining a strong focus on safety and profitability.

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Key Responsibilities

- Develop and execute business strategies aligned with company objectives.
- Set clear, measurable goals and performance targets for the division.
- Track and adjust business plans based on KPIs, financial metrics, and market trends.
- Ensure efficient day-to-day operations and seamless collaboration with helpdesk, engineers, and service teams.
- Allocate resources effectively to drive performance and service delivery.
- Champion process improvement initiatives to enhance productivity and cost efficiency.
- Develop and manage the unit’s PandL, budgets, and forecasts.
- Drive revenue growth, profitability, and margin improvement through accurate job costing and regular review of financials.
- Ensure transparency in financial reporting to senior leadership.
- Lead, coach, and inspire a high-performing team of managers and engineers.
- Set clear responsibilities, conduct regular performance reviews, and identify development opportunities.
- Maintain role clarity and accountability across the unit.

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Required Skills and Qualifications

Education and Experience

- Proven experience in an Operational Directorship role.
- Background in Mechanical, Fire, and Smoke (FandS) services is essential.
- Experience in managing technical field teams and multi-disciplinary units.

Technical and Analytical

- Proficient in job costing, budgeting, and data analysis.
- Detail-oriented with experience in risk assessments, PPE compliance, and workforce allocation.
- Able to translate complex data into actionable strategy and reporting.

Leadership and Communication

- Exceptional leadership and mentoring skills.
- Strong communicator – clear, concise, and confident with stakeholders at all levels.
- Highly organised, with excellent decision-making and conflict-resolution abilities.
- Professional and calm under pressure, with a solutions-oriented mindset.

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Preferred Qualifications

- ILM or equivalent leadership training.
- Strategic thinker with the ability to drive future planning and long-term vision.
- Proven ability to build and develop teams.
- Customer-centric with a passion for delivering service excellence.
- Ambitious and driven, with a growth mindset.