Head of System Operations Location: Hereford (5 days on-site) Function: Defence Reports to: Head of Engineering - MUST HOLD ACTIVE SC CLEARANCE TO BE CONSIDEREDAbout UsWe are a specialist technology organisation trusted to build, secure, and maintain highly resilient communications infrastructure for some of the UK''s most critical services, spanning Government, Defence, Healthcare, Enterprise, and Data Centre environments.Our culture is defined by four core values: Security that sets us apart, Experience and empathy over ego, Teamwork at all times, and Trust built on always delivering.The RoleWe are looking for a Head of System Operations to take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery.Key ResponsibilitiesProvide direct line management for the Operations team and Service Desk LeadBuild, develop, and structure a high-performing operational departmentSet clear expectations around delivery, behaviours, accountability, and standardsConduct performance reviews, coaching, 1:1s, and development planningOwn the day-to-day delivery of reliable, secure, and consistent IT operationsEnsure service uptime, availability, and performance across the estateDefine, implement, and enforce ITIL-aligned operational processesOwn incident, change, pr