Account Manager Hitchin £35k-£40k OTE £40k-£45k We are looking for an Account Manager to join an exciting, growing business based in Hitchin. As Account Manager, you will take ownership of an established client base - managing ongoing needs, growing spend, and making sure they never feel the need to look elsewhere. This is a relationship-first role, with sales as the natural outcome. The company s strongest client relationships haven t been built on quick wins, but over years. Their reviews say it all - it s the individuals who are remembered, not just the brand. They are looking for someone who builds trust, sweats the detail, and makes clients feel genuinely valued. There s no cold calling here. You ll be working with warm, engaged customers - strengthening relationships, spotting opportunities to add value, and staying one step ahead. You ll also take ownership of issues when they arise, turning challenges into moments that build even greater loyalty. What s in it for you? Salary: £35k - £40k (OTE: £40k - £45k) 25 days holiday plus bank holidays Staff discounts Clear progression pathway Regular recognition Hours: Monday to Friday, 9am-5:30pm Key responsibilities: Own and manage a portfolio of existing accounts across the business - becoming their go-to person for everything Make proactive outreach calls and emails Identify seasonal upsell opportunities Re-engage with lapsed customers Work closely with internal teams to ensure approvals and manage timelines Hand