The Advocacy Support Team have a vacancy for a full time Team Supervisor working from our Taunton office No. hours 37 per week, Monday to Thursday 9-5, Friday 9-4.30 Actual salary range; £28,921.11 £31,602.88 the lower salary will be paid to new starters. About us and the role; SWAN supports and empowers people to have a voice, by ensuring access to high quality, independent advocacy support. We believe that everyone has the right to be heard and respected, the right to choice in decisions about themselves and the right to be safe. The Advocacy Support Team are the first point of contact for the organisation in their contracted areas. They are responsible for handling calls, responding to enquiries, and triaging incoming referrals from a range of professionals and vulnerable people. This is a busy and demanding role which requires the Team Supervisor to ensure that our clients and referrers always receive the best possible service. Each contract has a dedicated Advocacy support officer(s) with specific contractual and local knowledge to support the service area. The Team Supervisor must be professional and helpful with high standards and is expected to lead by example. It is the Team Supervisors responsibility to ensure that the advocacy support team are knowledgeable, responsive and up to date with the services that we offer, be prepared to go the extra mile and ensure that we offer a no wrong door approach. The Team Supervisor has overall line management responsibility