SUTTON HOUSING PARTNERSHIPWe are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live.Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.The opportunity:We are looking for an experienced and values-driven Customer Resolution and Insight Manager who is passionate about doing the right thing for residents and using insight to continually improve services. You will be a confident and credible leader who believes that complaints not only ensure compliance but drive fairness, learning and improving outcomes for customers.Acting as a key advisor across service areas, the primary point of contact for the Housing Ombudsman, ensuring the organisation consistently aligns with the Dispute Resolution Principles.Working collaboratively across teams, building positive relationships with colleagues, councillors and external partners, and creating a culture where feedback is welcomed and acted upon.Driving the importance of learning from complaints and customer insight, turning learning into practical service improvements.Working closely with the Executive Management Team (EMT) and senior leaders to ensure that lessons learned are Embedded into service delivery.What you will bring to the role:Demonstrab