Are you an experienced HR leader who loves building great teams, improving how things work, and making a real impact? If you''re someone who thrives on variety, enjoys solving people related challenges, and wants to shape an HR service you can be proud of, this could be your next step.We are delighted to be partnering exclusively with City College Norwich in the appointment of a Head of People Services. In this newly created role, the Head of People Services will lead the operational People function and deliver an outstanding, people-centred service across the College group. You will be the driving force behind a responsive, high-quality HR service leading a talented team of People Partners and People Support colleagues, making sure they''re supported, empowered and continuously improving.Lead, coach and inspire a high-performing HR teamOversee consistent, high-quality ER casework (from performance to grievances to TUPE)Partner closely with senior leaders, offering pragmatic, forward-thinking adviceStrengthen our processes, policies and systems so they''re clear, modern and effectiveDrive operational HR delivery, workforce planning and service improvementsChampion fair, legally compliant practice across a unionised environmentShape and report on workforce data and HR metrics to support informed decisionsPlay a key role in change programmes and organisational developmentWork collaboratively with trade union colleaguesDeputise for the Executive Director of People when neededWho