Your new company A large public sector organisation is looking for an experienced IT Project Manager to lead a new CRM system improvement project on a 12 months FTC basis. This is a remote role with travel to Leeds on a weekly basis.Your new role As the CRM System Project Manager, you''ll lead the mobilisation and delivery of this critical CRM platform transformation. Working closely with internal Developers, Business Analysts, and Team Leaders, you''ll drive high-paced development, modernise the user experience, and embed a refreshed customer engagement model.You''ll play a key role in shaping the platform''s strategic direction-defining its purpose, aligning development with organisational priorities, and ensuring it meets the evolving needs of internal users.What you''ll need to succeed Proven experience in project management, ideally within digital transformation and CRM projects Strong understanding of the software development lifecycleExperience working with internal customer groups and facilitating user engagementExcellent communication, stakeholder management, and problem-solving skillsAbility to lead change, embed innovation, and manage competing prioritiesFamiliarity with Office 365, SharePoint, and database/spreadsheet toolsDesirable: Six Sigma, UX research, digital product coaching, or business analysis experienceWhat you''ll get in return A competitive salary negotiable on experience Flexible, home-based working with occasional weekly travel to LeedsThe opportuni