Motor Claims HandlerBolton Monday-Friday, 9am-5pm (Office-Based)Salary: Up to 28,000 + Bonus + Excellent BenefitsAre you an experienced Motor Claims professional looking to take the next step in your career? Join a forward-thinking organisation within the Motor Fleet FNOL Department, where you''ll play a key role in supporting customers and managing claims efficiently and empathetically.As a Motor Claims Handler, you''ll be part of a collaborative team, handling customer queries over the phone and ensuring each claim is managed with professionalism, integrity, and care. This is an excellent opportunity to build on your experience and develop your expertise within a supportive environment.What You''ll Be DoingManaging your own portfolio of motor claims from FNOL (First Notification of Loss) through to the hire process, providing accurate and timely updates to customers.Recommending and implementing the most effective claims management strategies, including MOJ, Credit Hire, and application of current case law to achieve cost-effective settlements.Continuously reviewing and improving claims handling processes to maximise efficiency and deliver excellent business outcomes.Building strong, trust-based relationships with customers and colleagues by delivering outstanding service and communication.What We''re Looking ForPrevious experience within motor claims handling (FNOL or end-to-end claims management).Strong communication and relationship-building skills.A customer-first minds