Customer Service AdministratorSalary: 24,785Location: Leeds City Centre (Hybrid working)Hours: Mon-Fri, 37.5 hours per weekFull-time, Permanent PositionWe are seeking a highly organised and proactive individual to join our client''s Remortgage Department in Leeds. In this role, you will support the efficient management and processing of remortgage transactions while delivering a high quality, professional service to clients, borrowers, and third parties. You will thrive in a fast paced, high volume environment and play a key role in ensuring cases progress smoothly through to completion. No previous experience is required for this position, the successful candidate will have excellent communication and customer service skills, as well as be organised, with strong attention to detail. The Key Responsibilities of the Customer Service Administrator: Liaise professionally by telephone with clients, borrowers, lenders, and external parties Work towards monthly completions targets while maintaining excellent quality standards Identify potential problems, take ownership of issues, and escalate to the Team Leader where necessary Ensure all inbound and outbound correspondence (emails, calls, letters, and faxes) is handled promptly and to agreed service standards Update internal case management systems accurately and efficiently Correctly interpret redemption statements and search results Set up remortgage files in preparation for completion The Key Requirements of the Customer Serv