Job description: General Manager role for a well established and growing Pallet Distribution and Full Load business based in the Swansea region of South Wales.Job Purpose: To provide full leadership and direction across the transport operation-ensuring safe, legal, and efficient delivery of services while growing profitability, maintaining strong customer relationships, and driving continuous improvement. This role is the senior-most position in the company day-to-day and acts as the central link between the business and the Board. Key responsibilities:Business and Operational Leadership- Lead and oversee all business functions including transport operations, fleet, compliance, HR, finance, and customer service.- Set and monitor business KPIs, budgets, and performance targets in alignment with Pallet business board strategy.- Ensure optimal use of vehicles, people, and technology to deliver operational excellence.- Lead change projects (e.g., digitisation, process improvement, cost saving, new business integration). Commercial Strategy and Financial Oversight- Deliver profitability targets, managing cost control, pricing models, and commercial decisions.- Lead budgeting, forecasting, and financial reporting to the Board.- Develop and maintain supplier relationships and cost-effective procurement practices. Team Leadership and People Development- Build a strong company culture with high standards and a supportive, motivated team.- Management of circa 35 staff including Supervi