Job Title: Facilities Helpdesk AdministratorLocation: City of London - Cannon Street Purpose of Job BGIS is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties. The Helpdesk Administrator''s role will require close liaison with the Contract Support and Maintenance Manager, Engineers and external contacts, in order to process all paperwork ensuring that all clients and client sites receive a professional and accurate service. Key Responsibilities - Dealing with day to day enquiries from BGIS team and multiple Clients - Responsible for client facing Help Desk - Producing various reports for BGIS and the client - Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion - Raising Work Orders for new jobs / contracts / quotes - Raising Purchase Orders and placing call outs to sub-contractors - Ensuring all client files are maintained accurately and kept up-to-date - Processing tasksheets daily - Logging holiday, sickness for team engineers - Day to day admin including photocopying, filing etc. - Cover holidays, sickness and lunch for other admin team staff - Annual archiving of site files - Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance. - Ensuring that all documentation is received from Sub-contractors with regards to