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Permanent

Head Waiter/waitress

London
money-bag £34,000 per annum
E60CE70A4BC3CA906B828283DB85AC3A
Posted 2 days ago

Located within the prestigious

Hotel Café Royal ,

Cakes and Bubbles

is an acclaimed dessert destination created in collaboration with Michelin-starred chef

Albert Adri . Celebrated for its artfully crafted and innovative desserts, Cakes and Bubbles offers an experience where creativity meets indulgence. Guests are treated to signature creations such as the iconic

Cheese Cake ,

Cakes and Bubbles Corks ,

The Rose , and the

Passion Golden Egg Flan , complemented by a curated champagne list. In addition to its world-class desserts, the menu features a selection of savoury dishes, creating a unique and memorable dining experience for every guest.The RoleAs

Head Waiter , you will be at the forefront of delivering the exceptional service standards that Cakes and Bubbles is renowned for. You will take ownership of your section, ensuring each guest receives warm, personalised, and knowledgeable service while supporting the wider team in achieving operational excellence. This role requires a passion for luxury hospitality, meticulous attention to detail, and a genuine enthusiasm for showcasing our extraordinary desserts and champagne offerings.Key ResponsibilitiesDeliver warm, attentive, and highly personalised service to all guests, anticipating their needs and exceeding expectations.Present and explain the menu with expert knowledge, highlighting signature desserts, champagne pairings, and savoury dishes.Maintain in-depth product knowledge to confidently answer questions, make recommendations, and upsell items where appropriate.Ensure your section is prepared and presented to the highest standard before, during, and after service.Liaise with the kitchen and bar teams to ensure accurate and timely delivery of orders.Handle guest feedback, queries, and special requests with professionalism and discretion.Support the Restaurant Manager and Supervisors in training new team members, sharing product knowledge, and demonstrating best service practices.Maintain a strong understanding of food safety, hygiene, and health and safety procedures at all times.Assist in the smooth running of service during peak periods and special events.Lead by example in upholding the venues service philosophy and representing the brands luxury image.RequirementsPrevious experience as a Head Waiter, Senior Waiter, or similar role in a luxury or fine dining environment.Strong knowledge of fine desserts, champagne, and high-end dining service standards.Excellent communication and interpersonal skills, with a warm, engaging, and professional manner.Ability to multitask and remain composed under pressure in a fast-paced environment.Passion for delivering outstanding guest experiences with an eye for detail.Knowledge of health and safety and food hygiene standards.Flexible schedule, including evenings, weekends, and public holidays.POS system proficiency, especially MICROS would be highly advantageous.BenefitsPay of up to £34,000 including service chargeAccess to heavily discounted friends and family rooms ratesTwo complimentary rooms nights per year (after 1 year of employment)Up to 50% colleagues discount in all our food and beverage outletsColleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)Christmas celebrations, including colleague lunch, childrens party and Christmas giftAutomatic membership of the companys life assurance scheme from day oneGenerous discounts on retail and dining in Central London through the West End Club appMental health support including Employee Assistance Programme (EAP) and mental health champions in all departmentsA variety of external benefits including gym discounts and free eye testsCycle to work scheme and season ticket loanA wide range of both internal and external training and development programmes to support all of our colleagues career progressionThe usual bits and bobs such as free meals on duty, uniform laundry, pension and holiday

TPBN1_UKCT

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