Service Advisor Hayes, UB3 £32,220 pa (flexible DOE) + bonus, OTE £38,000 pa Mon Fri 8am to 6pm and 1 in 3 Saturdays 8.30am-12.30pm Renault Hayes seeks an experienced Automotive Service Advisor to join our Aftersales team. The role will be based at our dealership in Coulsdon, CR5. Previous dealership service advisor experience is essential for this role. Renault Retail Group is a national network of automotive dealerships representing the brands Renault, Dacia, Nissan and Alpine. We are Renault s largest dealer group selling 1 in every 5 Renault in the UK and we are 100% owned by Renault. The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle s progress throughout the day and gaining authority for extra work and invoicing. We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced. A solid track record as a deale