Head of Customer Success Head of Customer Success Location: Petersfield, Hampshire Hours: Full-time, 40 hours per week (Hybrid - one day a week from home, non-negotiable) Reporting to: DirectorYour New Company:Join a well-established, high-performing manufacturing business with a £50 million turnover, known for its commitment to quality, innovation, and customer satisfaction. Based in Petersfield, this organisation is entering an exciting phase of growth and transformation, with customer experience at the heart of its strategy. This is a unique opportunity to lead a talented team and shape the future of customer success in a business that values excellence and continuous improvement. Your new role:As Head of Customer Success, you''ll take ownership of the customer experience strategy, leading a department of 20+ professionals across Customer Support and Customer Care. You''ll be responsible for driving operational excellence, embedding a customer-first culture, and delivering measurable improvements in service quality, responsiveness, and team performance.This role requires a confident, commercially minded leader who can bring clarity, structure, and innovation to a well-established team. You''ll be instrumental in implementing robust training frameworks, enhancing team capability, and navigating the more complex aspects of team leadership with professionalism and empathy.Key responsibilities include:Leading, coaching, and developing the Customer Experience team.Managing the