Head of Patient ServicesLocation: West Yorkshire (office-based 5 days a week with occasional regional travel)Reporting to: Managing DirectorA leading healthcare provider is seeking an experienced and commercially aware Head of Patient Services to lead and develop a high-performing patient services function within a fast-paced healthcare environment.This is an exciting opportunity for an operationally focused leader who is passionate about delivering an exceptional patient experience while driving service performance, efficiency, and growth.About the role:You will be responsible for overseeing the end-to-end patient journey, ensuring all patient enquiries, bookings, and service pathways are managed efficiently and professionally. Leading a patient services team, you will drive a culture focused on patient care, accountability, responsiveness, and continuous improvement.You will work closely with clinicians and internal stakeholders to optimise patient flow, improve service delivery, and support the ongoing growth of private healthcare services. Lead, mentor, and develop a patient services team within a busy healthcare environmentOversee patient enquiries, bookings, escalations, and service delivery performanceDrive service improvements to enhance patient experience and operational efficiencyMonitor KPIs, team performance, and patient journey outcomesBuild strong working relationships with clinicians and internal stakeholdersSupport operational growth and identify opportunities