The Role To administer and coordinate service and remedial work activities for the team supporting the Senior Coordinator and Service Manager. To provide excellent customer service to internal colleagues and external customers through effective verbal and written communications. Responsibilities: Check all engineers have sufficient jobs booked per day and they have minimum equipment required. Schedule all relevant PPMs. Check all new faults are logged. Order items required for stock or jobs from preferred supplier. Check all other outstanding and any overdue maintenances and arrange to be scheduled where appropriate. Manage revelant calls between stakeholders. Quote and send aftercare maintenance agreements to new and existing customers. Support other teams with incoming customer calls. Other duties as requested by line manager. Requirements: Essential Excellent customer service skills and experience in customer correspondence. Excellent communication skills including both verbal and written. Good knowledge of MS products, word, excel, powerpoint and confident using IT software. Good knowledge of Cash4Windows, Joblogic or equivalent CRM systems Excellent attention to detail and sound problem-solving skills, including proactive thinking. Excellent organisation and prioritisation skills, with the ability to multitask. Willingness to learn new systems and technologies in a fast past environment. Desirable Previous experience in a co-ordination role. Previous experience of