Job Title: Senior Business Analyst - Dynamics 365 CE (Not-for-Profit)
Location: Hybrid - occasional client site visits as required
Start Date: Immediate / as agreed

About the Role:
We are seeking a Senior Business Analyst with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value.

Key Responsibilities:

• Lead workshops and capture business requirements from stakeholders

• Design, configure, and deliver Microsoft Dynamics 365 CE solutions aligned with client objectives

• Mentor and guide Business Analysts, promoting best practices and knowledge sharing

• Drive process optimisation, system adoption, and continuous improvement initiatives

• Oversee User Acceptance Testing (UAT), training, and change management activities

• Collaborate with technical teams and stakeholders to ensure solutions deliver tangible business impact

Experience & Skills Required:

• Proven experience as a Business Analyst in CRM implementations, preferably with not-for-profit clients

• Strong hands-on experience with Microsoft Dynamics 365 CE and the wider Power Platform

• Expertise in process mapping, gap analysis, and solution design

• Experience mentoring or leading Business Analysts

• Familiarity with Agile and Waterfall project methodologies

• Excellent stakeholder engagement, communication, and analytical skills

Why Join Us:

• Permanent hybrid role with flexibility and occasional client site visits

• Opportunity to shape CRM solutions and influence process improvements

• Collaborative team environment focused on innovation and growth