IT Helpdesk Analyst Salary 30,000 - 32,000 Based in LondonAs an IT Helpdesk Analyst, you will provide first and second-line technical support within a leading global brand and marketing agency delivering work for a world class client base. You will act as the primary technical point of contact for employees, diagnosing, troubleshooting and resolving a wide range of IT issues across hardware, operating systems, applications, networking, printing, email, video conferencing and cloud-based services.You will manage helpdesk tickets, prioritising incidents based on urgency, ensuring SLAs are met in a fast-paced, production driven environment. Working closely with internal IT teams, you''ll help maintain system stability, minimise downtime and support the technology platforms that enable teams to deliver high-profile, globally visible campaigns at scale.This client operates a hybrid working model. While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support. Initially, this will be four days per week in the office.Key responsibilitiesProvisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories.Log and maintain a record of